FAQ

Frequently Asked Questions

Everything you need to know about booking, fees, private health and what to expect at Day One Physio.

Bookings & Appointments

No — you can book a physiotherapist in Richmond directly for private appointments. A referral is only needed if you're claiming under a Medicare EPC / Chronic Disease Management plan.
Book online any time through our Cliniko booking page, or call the clinic and we'll find a time that suits you.

Fees, Private Health & Medicare

Yes. If your extras cover includes physiotherapy, you can claim on the spot with our HICAPS terminal and only pay the gap.
Yes. If your GP has set up an Enhanced Primary Care (EPC) / Chronic Disease Management plan, we accept these referrals — bring the paperwork from your GP to your appointment.
Yes, where eligible. Get in touch with your claim details and we'll let you know what's needed.

What to Expect

Wear comfortable clothing you can move in, and bring any relevant scans, referrals or your private health / Medicare details. Most importantly, bring your goals — we'll build the plan around them.
We discuss your history and goals, assess your movement and strength, and explain what's going on. You'll leave with a clear diagnosis and the first steps of a progressive-loading plan.

Ground Floor, 7 Howard Street, Richmond

Still have a question?

Book online, or call the clinic and we'll be happy to help.

Book an Appointment Call the Clinic
Call Book Now